Led service developments including medico-legal issues, restructured telephone helpline, new policies on volunteers, patrons, complaints etc; Fundraising – authored new strategy, successful Community Fund application, legacy campaign, commercial and charitable income generation; Human Resources – designed and led management restructuring, revision of Contracts and pay scales, introduced staff pension, training; Marketing – commercial conferences, copywriting, design & print commissioning of promotional material, corporate sponsorship; Administration – facilities management, office automation, internet, database and network developments; PR – press releases, media handling; all whilst employed as Deputy CEO.